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Expert shoulder care in Dallas and McKinney

At Baylor Scott & White The Shoulder Center, part of Baylor Scott & White Health, we are committed to providing patients with innovative approaches to any type of shoulder problem or pain.

Sumant "Butch" Krishnan, MD and Eddie Y. Lo, MD have a special interest in minimizing the impact of shoulder surgery on patients and their lives.

Our team is committed to decreasing the pain and functional limitations that have been associated with shoulder surgery, and they are dedicated to engaging a wide spectrum of specialists in this unique approach to shoulder care in Dallas.

Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
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Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of healthcare services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: 1.877.810.0372. This list is updated annually and is subject to change without prior notice.


Your rights and protections against surprise medical bills

Shoulder care services

Baylor Scott & White The Shoulder Center at Baylor University Medical Center offers patients advanced technologies in the diagnosis, management and treatment of shoulder conditions and shoulder pain. We take a multidisciplinary approach to shoulder care to minimize pain and quickly restore shoulder function. Most surgeries, whether arthroscopic rotator cuff repair or full shoulder replacement surgery, require approximately 30-45 minutes (often less) of surgical time.

Some of the shoulder care services we provide are:

  • Shoulder surgery
  • Shoulder arthroscopy
  • Shoulder replacement (total and reverse total shoulder)
  • Revision shoulder replacement
  • Revision shoulder surgery
  • Rotator cuff repair (anchorless transosseous repair)
  • Instability and labral surgery
  • Biceps labral and biceps pulley injuries
  • Shoulder fractures
  • Shoulder sports Injuries
  • Shoulder diagnosis and nonoperative management

Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.

    Please mail the payment to the address listed on your statement.

  • Pay by phone

    Payments to HTPN can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day. Please call 1.866.377.1650.

    If you need to speak to someone about a bill from a Baylor Scott & White Hospital, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM and can be reached at 1.800.994.0371.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.

View financial assistance options

Mobile makes it easy
Just like we make it easy to get care when your child is sick or injured, our top-rated app, MyBSWHealth, can simplify keeping them healthy. The app lets you book appointments, message your pediatrician, view your child’s medical records and schedule virtual same-day care from your computer, smartphone or tablet.
Text BETTER to 88408

Patient forms

To ensure that your visit to our office is as convenient and efficient as possible, we are pleased to offer our registration forms online. The patient registration form may be completed electronically and printed for better legibility or completed manually.

Shoulder surgery got my life back on course.

Patty Heitz considered her hole-in-one a victory, not just in golf but in life. After treatment at Baylor Scott & White for a serious staph infection in her right shoulder, she underwent a successful reverse shoulder replacement surgery, followed by a rotator cuff procedure on her left shoulder. She credits the Baylor Scott & White shoulder surgery team with eliminating her pain and restoring her full range of motion.

"It was a wonderful option," says Patty. "I can do everything now." That includes reaching new heights on the golf course.

Want to schedule an appointment?

We're here to help. If you are a new patient wanting to schedule an appointment, fill out this form and one of our staff will reach out to you for appointment details.